The Privacy policy governs the way Relay Transport services collects, uses, maintains and discloses information collected from suppliers and customers of www.relaytransportservices.com website.

This privacy policy applies to site and all products and services offered by relay transport services.


Purposes of data processing - essential information
We process your data in order, for instance, to perform the contract concluded with you or a sender, this includes carrying out our obligations to you and providing you with our services.

improve our service to you and make visits to our websites/apps as pleasant as possible.
send you the newsletter (if you subscribe to it).

send or display to you - where permitted - targeted advertising.

handle your requests via our customer service department.

fulfil obligations as part of statutory requirements.

fulfil our security requirements (e.g., for crime detection purposes); compile statistics; and for purposes of quality assurance, process optimization and planning certainty.

data may be used in our testing environment as we move across to more improved applications and platforms to improve the service we provide to our customers. The data won’t be changed in any way and the security and integrity of the data will still be upheld.
What are my data subject's rights?
As data subjects, you have the following rights.

You have the right to: be informed about the collection and use of your personal data; have inaccurate personal data rectified, or completed if it is incomplete;

have person data erased. This right is not absolute and only applies in certain circumstances, as it must be permitted by law and in compliance with existing contractual conditions; request access to your personal data;

request the restriction or suppression of your personal data although this is not an absolute right and will only apply in certain circumstances; and to object to the processing of your personal data. This right only applies in certain circumstances.

If you have any problems or concerns in relation to your personal data, or wish to exercise one of your rights, please get in touch with us by contacting customer service team or Simply get in touch with us by using the contact form.
Storage period
Personal data is stored for no longer than is necessary for the purposes of which the personal data is processed;

Where statutory periods do not exist, the data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.
Visiting our Website
Relay transport services is committed to preserving the privacy of the users of our websites. When you visit our web pages, our web servers always temporarily save the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfilment of contract or an information request. This data is only collected and processed based on the original purpose of collection.

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, nearest suppliers/customer, etc.). We will not use this data for any other purpose. If you disable this function your data will be immediately deleted.
Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing credit worthiness. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
Processing for advertising purposes
If you are an existing customer of Relay Transport services your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Relay transports own and similar products.

You have right to object at any time to this processing. To exercise your right, simply get in touch with us by using the contact us form.

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. If you either object or unsubscribe from our newsletter services the respective data will be deleted and no longer be processed for such purposes.
Will my data be passed on to third parties?
To enhance and improve our customer experiences, we may share your contact details with third parties to enable you to provide feedback on the service you have received from Relay Transport Services.

Some personal data may be shared with non-marketing third parties, this is necessary to help process orders and provide customer based services. For instance, it may be necessary to pass on your address and order data to our contractors when you order for other services.

We may be required to disclose personal data in order to comply with legal obligations, to enforce or apply our terms and conditions and any other agreements, or the prevention or detection of crime. This includes exchanging information with other companies and organizations for the purposes of fraud protection and prevention of money laundering.
Cookies
Access to this website involves the use of cookies, even though it would work without them. We use cookies and similar tracking technologies to gather information about the visitors to our websites (as they enable us to improve our websites and deliver a better and more personalized service). Please note that we do not collect any personal information using cookies nor do we install any application on your device by the use of cookies. The only way in which a user’s personal details can be included in a cookie file is if the user personally supplies this information to the server. When you access our websites you will receive a clear notice advising you that the website you are visiting intends to use cookies and that: by continuing to use the website you consent to their use; or you must click an “I accept” box in order for cookies to be placed.

Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org, www.youronlinechoices.eu. Please note, however, that without cookies you may not be able to take full advantage of all our websites features.

What is a cookie?
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time and generally improve the user experience. It can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies may be used on this website
A list of all the cookies may be used on the Website by category is set out below.

- Session Cookies: Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

- Persistent Cookies: Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device. We use persistent cookies to allow us to analyse customer visits to our site. These cookies help us to understand how customers arrive at and use our site so we can improve the overall service.

- Essential Cookies: Cookies essential in order to enable you to move around the website and use its features, and ensuring the security of your experience. Without these cookies services you have asked for, such as applying for products and/or managing your accounts, cannot be provided. These cookies don’t gather information about you for the purposes of marketing.

- Performance cookies: These cookies collect information about how visitors use a web site, for instance which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is only used to improve how a website works, the user experience and to optimise our advertising.

- Functionality cookies: These cookies allow the website to remember choices you make (such as your username). The information these cookies collect is anonymized (i.e. it does not contain your name, address etc.) and they do not track your browsing activity across other websites.

- Targeting Cookies: These cookies collect several pieces of information about your browsing habits. They are usually placed by third party advertising networks. They remember that you have visited a website and this information is shared with other organizations such as media publishers. These organizations do this in order to provide you with targeted adverts more relevant to you and your interests.

- Third Party Cookies: Please note that third parties (including, for example, advertising networks, social media networks, and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. We recommend that you check the relevant third party's privacy policies for information about any cookies which may be used.
Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

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