Company does not allow to carry, nor perform other services regarding, goods which are in our sole opinion Prohibited/Hazardous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding. Company may at its discretion accept certain Prohibited Goods for carriage, or for the performance of other services, in some locations if user have been accorded the necessary permission for the same by competent authority. You may also be asked to procure a similar status for the truck/vehicle which is proposed to carry such Prohibited goods at your own cost. Consignment will be accepted by us only after the above requirements are fulfilled. Prohibited Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for the same are available from our nearest office and a prohibited goods surcharge will be invoiced to you upon acceptance of your consignment. Company accepts consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). Company has no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify the Company and hold Company harmless from any claims that may be brought against the Company arising out of or relating to such declaration provided by you and any costs that Company will incur relating thereto.
Rejected Consignments & Holding Charges
If the receiver refuses to accept delivery, Company will try to contact user and agree the appropriate next action. User agrees to pay the Company any costs Company incurs in forwarding, disposing of or returning the consignment and the charges (if any) for the agreed appropriate next action.
The Company will levy holding charges on the consignments that are not collected by the Users/recipients from the point of destination as per the order terms and conditions. The rate of holding charges will be as per company policy.
Any software made available to work on this Site or on a Mobile device and/or to download information and resources from it (the "Software") is the exclusive property and copyrighted work of the Company and/or its associates. You are authorized to use this Software only for the purpose of visiting the Site, and/or downloading information, and resources from it or making necessary service bookings. You may use this Software for the aforementioned purpose only. Under no circumstances, you shall redistribute, restructure, sell, decompile, reverse engineer, disassemble or otherwise deal with the Software.
Trademarks and related Materials
A trademark is a word, design, symbol, phrase, sound, scent, or colour (or any combination) that identifies the source of a party's goods/services. A service mark identifies the source of a party's services. The trademark ‘Relay’ is a trademark owned by Relay tech services ltd. These trademarks should not be used in connection with any product or service that is not Company’s service, in any manner that is likely to cause confusion among customers or in any manner that criticizes or dishonours relay transport services and its operations. Other products or company names if used on the website may be trademarks of their respective owners. Any unauthorized copying, modification, use or publication of these marks is strictly prohibited. The Company is the sole owner or lawful licensee of all the rights to the website and its content. Website content includes and is not limited to its design, layout, text, images, graphics, sound, video etc. The website content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the website and its content shall remain with the Company, its affiliates or licensor's, as the case may be. Users/Visitors of the website merely by using/visiting the website cannot be construed to be licensees approved by the Company for use of such material except for the purpose required for using the Services. Systematic retrieval of website content to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission of the Company is strictly prohibited.
Online Payment Terms & Conditions
All on-line payments made towards availing Services shall be taken into consideration only when the relevant amount is received and credited in the Company's bank account. The User booking for the Service shall pay all amounts including but not limited to the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. User authorizes the Company to retain any consignments that are booked till all dues of the Company are recovered. The User agrees and accepts that the use of the Services provided by the Company is at its sole risk, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. In case of cancellation of the booking as per the agreed cancellation terms, after making on-line payment, refund of the amount shall be paid within 30 working days after the said amount is received and credited in company's bank account. A small amount of service charge may be levied on such cancellations as per Company Policy from time to time. In case of any payment transaction undertaken by the user or any third party using the credentials of the user, which later on is found to be a fraudulent one, Company will not be responsible for any such transaction and all the legal liability including all costs and expenses of such transaction will be that of the user whose credentials are used for such transaction and will be recovered by the Company or the payment collection agency as the case may be. In order to avoid such circumstances users are advised to ensure that their credentials are not misused by any third party at any point of time. All the charges specified by the Company are excluding any taxes (local or union) unless informed otherwise. For any refund amount of cancellation please contact us in our Customer care via phone or on our email ID:firstname.lastname@example.org
This Portal and the information, names, images, pictures, logos, symbols, tag line and icons is concerning or relating to the Company and its associates and the services are provided on an "as is" and "as available" basis, without any representation or endorsement being made, and without warranty of any kind, whether implied or expressed, including but not limited to, an implied warranty of merchantability, fitness for a particular purpose, or non-infringement of other' intellectual property rights. Under no circumstances, Relay transport services or any of its affiliates, contractors, employees, directors or officers shall be liable for any damages, including but not limited to direct, indirect, special or consequential damages (INCLUDING BUT NOT LIMITED TO ANY DAMAGES FOR LOSS OF PROFITS, BUSINESS DISTURBANCE OR INFORMATION) resulting from access to or use of, or inability to access to or use of, this Web Site or arising out of any resources, materials, information, qualifications, opinions or recommendations on this Portal. The User shall indemnify the Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the User and shall pay such sums on demand on the Company. All vehicles registered with the Company are continuously tracked using mobile technology for security reasons only. It is expressly made clear to all users that the Company does not own any vehicle/truck nor does it directly or indirectly employ any drivers for the any kind of vehicle. Trucks and drivers are all supplied by third parties and the Company disclaims any and all liability in respect of the drivers and the trucks alike. Company does undertake necessary checks as required by law and complies the same from time to time. The Company collects data of its Customers who register with the portal from time to time. Company uses such data to disseminate its service(s) information from time to time in order to keep the Customers/registered users up to date about Company services. Upon registering with the portal Customers/registered users provide their consent to the Company for usage of their information in the above matter from time to time.
Limitation of Liability
A Cookie is a small text file that is placed on your computer's hard drive when accessing a website. It is identification card, which is uniquely yours and can only be read by the server that gave it to you . It cannot be used to deliver computer viruses.
it is not recommended that you disable cookies on your computer as this will have a negative impact on the service we provide.
Law & Jurisdiction
You accept that any claims arising against the Company, shall be subject to the exclusive jurisdiction of the Civil Courts in the State of Telangana, India and the laws of India shall apply therein. However, Company reserves the right to take legal proceedings in country other than India, to protect our interests or to enforce our rights whenever we face any circumstance which deems it appropriate to do so.